Orders are usually processed within a short time after you place them. Delivery time depends on the shipping option you choose at checkout and your location. You’ll see an estimated delivery window when you place your order, and we always aim to deliver within that window.

As soon as your order ships, you’ll receive a confirmation email with a tracking link. You can click that link anytime to see the latest updates directly from the carrier.

If your order hasn’t been packed or shipped yet, we’ll do our best to update or cancel it. Please contact us as soon as possible with “Change order” or “Cancel order” in the subject and include your order number.

We’re sorry if something isn’t right with your order. Please contact us with your order number and clear photos of the issue. Our team will review it and work with you on a replacement or solution as quickly as possible.

Return and exchange options depend on the product condition and how long it has been since delivery. Send us a message with your order number and we’ll let you know what options are available for your specific order.

If you’re not sure which size, style or product is right for you, send us your height, weight and usual size, and tell us how cold it gets where you live. We’ll do our best to recommend the most suitable option based on your needs.